I was tasked to design an end-to-end prototype of an electron desktop application for Sun Hydraulics. The client sought to help their distributors configure proprietary hardware. Through research methods, I expanded upon and redesigned their existing desktop application to deliver an improved customer experience.
Depicting the human interactions across every aspect of the business allows for cross-department learning and clarity for areas of improvement.
Understanding the entire customer rationale and emotions inform a number of aspects including copy, interactions and streamlining steps.
Helping users find the best information with the right context for them to accomplish their goals.
I take into account demographic data for a number of design decisions including primary device usage, font sizes, and button size.
These are critical in communicating internally and externally to ensure high levels of satisfaction across the business and customer base.